Inside Sales Associate

Date: October 17, 2016

Title: Inside Sales/Customer Service Associate

Reports to: Inside Sales/Customer Service Supervisor

Job Objective:

The inside sales / customer service representative will work cooperatively with all customers and prospects including end-users and dealers as well as C&D outside sales, system sales and other members of the C&D team to grow existing customers, create new customers and meet or exceed monthly sales goals at the appropriate gross margin while increasing customer satisfaction.


  • Generate new and repeat sales handling inbound and outbound calls.
  • Meet or exceed Individual and Team Goals.
  • Evaluate customer needs and recommend appropriate solutions.
  • Effectively & timely follow up on all sales quotations and service issues ensuring closure and customer satisfaction.
  • Accurately process all customer transactions including quotations, sales orders, purchase orders, RMA’s, customer credits, etc.
  • Manage time effectively, meet personal goals and work effectively with other members of the C&D team.
  • Assist in warehouse as needed.
  • Maintain understanding and proficiency in using all office software.
  • Perform general clerical duties as necessary to meet organizational objectives.

Qualifications and attributes:

  • Associate’s Degree or 1-2 years of customer service experience required.
  • Creative, detail oriented and organized.
  • Positive, enthusiastic, posses the ability to work in office environment that requires deadlines and must have a certain level of professionalism.
  • A team player who can work well in a multitasking office environment.
  • Proficiency in Microsoft Office Suite.
  • Posses the computer skills necessary for effective job performance including mastery of company ERP, PC and software and on the internet.


  • 401k with Employer Contribution
  • Profit Sharing
  • Company Health, Vision, and Dental Insurance
  • End of Year Profitability Bonus

Please click link to submit prerequisite test:

Please send resume to: